Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We’re very sorry for whatever inconvenience your purchase may have caused you.

Please kindly be advised that all products sold by Contrivance International Limited directly or through authorized partners come with a hassle-free warranty. You can find your precise warranty period on the literature inside the box, on the box, or verify with our customer service team. If your product does not meet your needs during this period, please contact us via the contact form and let us know what we can do to help you.

Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.

12-Month or 18-Month Warranty for Quality-Related Issues

Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.

Unauthorized reselling of products is strictly prohibited.

Frequently Asked Questions

What isn’t covered by the warranty?
– Purchases from unauthorized resellers
– Improperly operated devices
– Lost or stolen products
– Purchases made over 12 or 18 months ago (unless otherwise stated)
– Non quality-related issues (after 30 days of purchase)
– Free products

When does the warranty begin?
It begins the day you place your order.

How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at enquire@contrivance-bd.com.

What is a valid proof of purchase?
A dated sales receipt from an authorized Reseller that shows a description of the product along with its price

What if I don’t have any proof of purchase?
– If you made your purchase through an authorized Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
– If you have registered on our website, we may be able to locate your order using your email address, name or shipping address.
– If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

Who are authorized Retailers and Resellers?
Our major authorized Retailers and Resellers are are located nationawide. Please visit ‘Where to Buy” section for an updated list. Alternatively please contact us at enquire@contrivance-bd.com.